Focal Point Data Risk is a new type of risk management firm, one that delivers a unified approach to addressing data risk through a unique combination of service offerings. Focal Point has brought together industry-leading expertise in cyber security, internal audit, identity governance and access management, data privacy and analytics, and hands-on training services. By integrating these services, Focal Point provides clients with the scalable support they need to protect their assets and leverage data across their organizations. Simply put, Focal Point is the next generation of risk management.
The Help Desk Technician III is responsible for maintaining the operations of the Company’s technical infrastructure, as well as supporting users with the day-to-day IT operations for Tier I and II issues. The Help Desk Technician III will provide prompt and courteous responses to trouble tickets submitted through OTRS ticketing system. Support will be provided to a userbase of roughly 300+ users, with laptops operating both Mac and Windows software and hardware. Additionally, occasional support will be required for new software rollouts.
Up to 10-15% of this position includes travel.
Focal Point is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email firstname.lastname@example.org. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Chelsea Campbell at 813-402-1208 or email@example.com. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.